To find out which service is right for you, call us at 780-3600 or email mark@kapplercomputers.com. Estimate $25 Flat Fee If you need a second opinion about computing costs or want to know what is wrong with your computer, please bring your equipment to our shop and our technicians will survey the issue and call you with details. Depot Repair $65 per Hour Bring your computer or printer to our location and our team of In Shop technicians will use our tools and utilities to resolve your problems whether they are software or mechanically related. Expedited Depot Repair $50 Flat Fee + $65 per Hour An expedited depot repair is the same as depot repair, except your computer is pushed to the top of the waiting list and looked at immediately. Even if we're booked. If there is more than one Expedited Depot in line, they will be completed either at the same time or in the order that we received them, depending on the work load. On - Site Repair $100 per Hour Call and schedule an appointment for our On Site technicians to come to your location and resolve your computer problems. Emergency On-Site Repair $150 per Hour If your business is having an outright computer emergency, we are available. Even if we are booked on-site in other places for the next week, we will push ahead our schedule and provide support ASAP. We must be contacted initially during business hours (M-F 8am-6pm, Sat 10am-5pm ), but will work into the night to get your business back online. Comprehensive Service Variable Cost, Contact KCS This proactive service plan covers individual equipment and the software loaded on the equipment. The plan covers parts and labor for the equipment and support needs for the software. New software purchases and upgrades are not included in this service plan. Specific times are scheduled during the month to perform maintenance service for your computer and to handle problems you are experiencing. This service allows us to examine your equipment before problems occur. The goal is to keep your equipment clean and running at optimal performance. We also keep your equipment up-to-date with the latest drivers and software service patches. Benefits: Proactive service Fixed cost per equipment item billed on a monthly basis Covers parts and labor on hardware items Covers support on software issues Priority response time for unscheduled service Annual contract agreement Assigned technician to your account PrePay Service Flat Fee based on $80 per hour This is reactive service. When you call for service we dispatch a technician to your site to solve your problem. Pre-pay service applies the amount paid as a credit to your account. All labor and purchases are then charged against the credit until the balance reaches zero. The credit balance is carried over month to month, never expires and can be refunded. When the balance reaches zero, a pre-pay renewal notice and a statement along with the back-up invoices are mailed. A grace period of 10 days is allowed for the pre-payment. An example PrePay service account would buy 40 hours of service for $3200, saving $800 because of the reduced rate, and then renew hours when the account credit is up. Support Service Varies, see chart below This proactive service plan covers the labor on hardware and software. It is for your office and not for individual equipment. Hardware and software purchases are billed separately. Specific times are scheduled during the month to perform maintenance service for your computer and to handle problems you are experiencing. This service allows us to examine your equipment before problems occur. The goal is to keep your equipment clean and running at optimal performance. We also keep your equipment up-to-date with the latest drivers and software service patches. Benefits: Proactive service Fixed cost per month for labor charges billed at the beginning of the month Scheduled times for service Priority response time for unscheduled service Assigned technician to your account If you exceed the monthly hours in the plan, the additional hours are billed at the same rate 10 hour plan 20 hour plan 30 hour plan 40 hour plan 50 hour plan $950 per month $1,800 per month $2,550 per month $3,200 per month $3,750 per month $95 per hour $90 per hour $85 per hour $80 per hour $75 per hour Equipment Pickup and Dropoff $25 Flat Fee If you are unable to transport your products to us, or if you simply don't want to, we'll come to your location and bring your device to our shop. *This service only includes the pickup and delivery of the device, no other services are implied. Consulting and Research $45 per Hour Do you need a computing or network solution and don’t know where to begin? Contact us with your issue and we will provide consulting or research services, backed by over 12 years of experience in the industry, to inform you of fitting technologies and aid you in your decision making. New Equipment Setup and Delivery $149 flat fee with computer purchase If you would like us to come set up your new computer purchased from KCS on its arrival, we can. We can install software and additional hardware for you and make sure it works at your location. To find out which service is right for you, call us at 780-3600 or email mark@kapplercomputers.com.