» Where are you located? We are located at 5364 Commercial BLVD in Juneau, Alaska. (By Costco) ------------------------------------ » What are your business hours? We are open Monday - Friday from 8:00AM - 6:00PM, and Saturday from 10:00AM - 5:00PM. ------------------------------------ » Do you sell software? We sell mostly used computer hardware. We do sell software, but unfortunately our stock is limited. We usually carry Microsoft Products and other technical utilities as demanded. We can custom order for you any software which isn't readily available on our shelves. ------------------------------------ » What brand of computers do you prefer? And why? We prefer and sell HP workstations and business grade desktops/notebooks. We have found over the years that HP support is personable and somewhat more efficient than some of the competitors. We prefer HP business grade products because we have observed that they are manufactured well, perform well, and don't come pre-installed with junk software that most people don't use. If you are interested in purchasing a new computer, call us at (907) 780-3600 or email our sales officer at beau@kapplercomputers.com. We will provide you with a quote for a computer that is tailored to fit your computing needs. ------------------------------------ » Do you sell used equipment? Yes, we sell used equipment. If you're interested in buying a used computer or other used equipment, email our sales representative. He'll let you know what is available. Beau@kapplercomputers.com ------------------------------------ » Do you service Apple Computers? Yes, we do service Macs. Our technicians have experience servicing all Macs and would be eager to work on yours. We cannot, however, provide warranty service because Kappler Computers is not an authorized apple service center at this time. ------------------------------------ Yes. Not all of the computers we receive for donation are usable, but we distribute usable technology to non-profit organizations within Juneau, Alaska. *We do not however take in old CRT monitors, inkjet printers, or copiers.* ------------------------------------ » What is a computer virus? Symptoms: - Computer turns itself off when trying to boot up - Error messages, Blue Screen of Death (a blue screen you cannot get out of that lists error codes) - Computer is extremely slow - Programs not working The difference between a computer virus and spyware is that a computer virus is written with intent to damage, impair, or compromise the security of comptuer systems. There are many types of viruses, but they all have the potential to do a great amount of damage. You can learn about specific viruses at www.symantec.com We recommend and sell Symantec products to protect our customers against viruses and spyware. ------------------------------------ » What does it take to repair a spyware or virus infection? Repairs of viruses and spyware are often twofold. Once the malicious software is removed, Windows can need repairs. This is dues to corruption or deletion of Windows operating system files. Typically, the repair process takes from 4 to 8 hours to complete depending on the infection and the speed of your computer. There are two options for repair: full system restore, and symptom based repair. Both of these options take about the same amount of time to perform. If a repair is done to a system, there is about a 3% chance that the virus will come back to cause trouble again. we recommend a reload if possible. Virus and spyware removal are surefire with a full system restore, and the restore may resolve other issues besides the infection. If you have critical data you or we will need to back it up. Backup items would include, emails, favorites, pictures, word documents, misc data files, etc. Most programs cannot be saved, because most programs integrate with Windows by making changes to the Windows registry and system files - the very system files and registry we are trying to replace by performing a system restore. If you are unsure of what to back up or what you can backup, call us at 780-3600. Symptom based repair will be to scan the computer for the infection with our software tools and then remove the infection and get Windows functional again. This is risky, as we may be left with a clean computer that simply doesn't function because of residual damage form viruses and spyware that require a complete system restore to fix. |
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